PHOTO2PAINTING SHIPPING AND REFUND POLICY
Last updated: March 23, 2023
- SHIPMENT AND DELIVERY
Orders will be delivered to the address that appears on your order within a reasonable time from the completion of the production and the quality checks.
Orders are usually shipped within 12 days from the date of confirmation of full payment; however, there may be delays due to external factors. The time of delivery can vary depending on the destination. Please note that additional local taxes may be applied to shipments to locations outside of the United States.
We shall not be liable for delays in shipment due to faults of the carrier, and therefore these delays will not result in a refund of shipment cost. However, we will make reasonable efforts to assist you with respect to such delays in a timely manner.
Please be advised: All international shipments may be subject to customs regulation. Any related charges will be your responsibility. We can’t be held liable for incurred charges.
When you place your order or approve the online proofing of your painting, you will be prompted to choose service as well as shipping and delivery options. Standard service with standard shipping can take up to approximately 30-35 days from the date of the shipment. If you need your product faster, for an additional charge, you can upgrade to the express service, express shipping, or both. Upgrading your shipment does not infer overnight delivery.
We will provide you with the estimated time of delivery when you place an order and may further adjust it after you approve the online proofing of your painting. Delivery times are based on estimation only and exclude the production and verification stages.
It is important that you enter your address correctly. If the shipment is addressed to a commercial entity (e.g., an office or a hotel), please make sure to indicate that your order is to be delivered to the commercial entity that is located at such address. Failure to input any part of your address will cause delays in shipments and increase the costs of the purchased Products. We will not refund or exchange products that were shipped to an inaccurate address as a result of missing details.
It is also your responsibility to make arrangements (such as notifying a neighbour) to accept delivery on or a reasonable period after the estimated delivery time and the Products will be your responsibility from the time of delivery (or tendered delivery). We will not be responsible for any delays caused by customs clearance nor for any duties charges or fees payable on the export or import of any Products, which will be your responsibility.
Shipping claims should be addressed within 15 days from the date of the shipping.
- RETURN AND EXCHANGES POLICY
We do our best to make exchanges as simple as possible.
We are confident that you will enjoy our Products. However, if you are not completely satisfied with your artwork, within the first 30 days after delivery, you are entitled to a one-time refund, store credit (does not include the cost of any shipping that is not standard) or product exchange for a product of equal or lesser value *. No questions asked and hassle-free. The painting shall be returned to us in the original packaging. Please contact us via Live Chat for additional instructions on how to return your product.
If your painting arrives damaged, please reach out to us by filling the Live Chat. We will either repair the damage or, if the damage cannot be fixed, we will make a new artwork for you free of charge.
If the frame you ordered with your artwork arrives damaged, we will promptly reimburse the frame price or replace it with a new one.
If the painting is lost by the courier shipping agent, we will send you a new artwork at absolutely no charge to you.
Refunds will be effected via the same method of payment used to order the product (credit card, debit card, PayPal, etc.). Please allow up to 30 days from when we receive the item (in respect to cancellations, 30 days from when the cancellation request was submitted), for the credit to appear in your account. Keep in mind that some refunds may take over 30 days from the purchase date to be processed.
*All store credits and exchanges are non-refundable.
*Refunds will only be processed up to 90 days from the delivery date.
*Store credit is valid for up to 180 from the date granted. The validity of store credit cannot be extended.
*Store credit may not be used in conjunction with certain coupons.