Our team does everything to help you receive your custom acrylic painting as soon as possible, but frankly, turnaround time depends on the following factors:

• The type of service - Standard service takes a bit longer than express service.
• The option of shipping - You can choose either standard or express shipping, and here as well, turnaround times are different.
• The medium you picked - While acrylic paintings dry quickly, some mediums need a bit longer time.
• The size of your acrylic painting - The bigger the canvas size, the more time our qualified artists need to turn your picture into an acrylic painting. 

In case you wonder, here is the exact number of days by the preferred service:

• Regular service takes 28-32 days - And it’s free!
• Express service takes 26-28 days - And it costs an additional 15%.
• Express Service + Express Shipping requires 11- 24 days - And the price varies from $30 to $130.

We offer express service, which allows your order to be in the front of the queue! That means you can make your turnaround time shorter only for an additional 15%! You can check out the exact turnaround times here.

Of course, we do! By choosing Express Shipping, you are reducing the shipping and delivery time by several days! You can make this choice after approving the painting. The cost of the express shipping is additional 15 %.

The modification time can take as little as only 1 day! However, it varies from 1 to 3 days depending on the type your request(s).

Taking into consideration the size of products, shipping to APO, FPO, or PO Boxes is NOT possible.

Well, the safe delivery of the products is a top priority for us! Your artworks will be wrapped in various protective layers, placed in a hard-shelled box and marked as “fragile” by our caring and attentive shipping team!

Yes! We can ship to any destination of your choice, worldwide and globally.

Our talented team of Graphic designers can make any digital enhancements to the photos of your choice.

Do you want to enhance the colors? We can do that for you!

Do you want to merge several pictures into one composition? We are on it!

Is your photo perfect, but the background ruins everything? We can cut out any unnecessary objects in the background!

And that is not all – our designers can make your any request come true!

*Keep in mind that we make everything in our power to fully embrace your vision. That is why, we offer you to first take a glimpse at the digital photo mockup and only AFTER approving it, our designers will start working on your order! In this way, there are no surprises and misunderstandings between you and our artists!

Yes, of course! We can combine any number of photos and turn them into a single artwork! And the process is quite easy – all you need to do is upload (or e-mail) us the photographs and provide detailed instructions in the comment box when placing an order.

In case you are not happy with your picture, we can restore or improve almost any kind of photo! Rest assured, our editing team can actually work “miracles”!

If the quality of your photo is too low to be restored, no worries – we will refund your downpayment of 1% without further ado!

It is good to know that the restoration is done automatically, before starting your order!

Do you want to colorize a B&W photo? Simply mention it in the comment box when placing an order!
*Please note: we really need your help to colorize black & white photos correctly! We kindly ask you to share any details that will help our editors to do their job (for instance: “The eyes should be light green and the hair should be dark brown”). Be as specific as possible! Of course, we will send you the colorized picture for approval.

Want to know something even more awesome? We offer this service at NO EXTRA COST!

Everything is possible with the help of our “magic” comment box! You can make any imaginable or unimaginable, usual or unusual requests for the digital enhancement of your photo! Our graphic designers can actually work “miracles” and make your visions come true!

Name the thing you want and we are on it – adjust colors, merge several images into one composition, change the background, add or eliminate figures and objects, change them in shapes and sizes – our team will make everything come true!

And guess what? We offer you this service at NO EXTRA COST!

Sure thing! In order to express our gratitude towards our customers, we designed 2 specific payment plans. Our US customers can take advantage of this offer by paying a 1% deposit and an 99% balance payment. Here are the available payment plans:

• Monthly payments using your card (via Affirm)
• 6 monthly payments using PayPal (via PayPal Credit).

Keep in mind that your purchase needs to exceed $99 to take advantage of this offer.

The prices of our paintings vary. The cost depends upon the size and the number of subjects in the work. Capturing the faces of each and every subject requires thorough work, time and necessary skills. But you don’t need to worry – our designers pay attention to every single detail! For this reason, the number of subjects in the picture determines the complexity of the painting. We will provide the price of the picture based on the complexity! Want to know more about pricing? Please, visit our price page.

At the initial stage, while placing an order, you will be asked to pay a 1% deposit. After the final draft of the work is approved, the remaining 99% balance will be payed from your account.

Nope! We offer unlimited modifications for NO EXTRA COST

1. Credit Card: we offer you to pay directly on our website using your credit card
2. PayPal: you can easily pay with your PayPal account or use PayPal secure checkout to pay with your credit card by clicking the “Don’t have a PayPal account?”link on the payment page.
3. Google Pay/Apple Pay: pay with your digital wallet using Android/iOS devices.
4. 4 bi-weekly payments using your card (via Affirm or AfterPay)

* We are really sorry, but we are unable to accept other forms of payment, including checks.

Absolutely! You can definitely use different payment methods for your 1% deposit and 99% final payment.

*Keep in mind that it is impossible to split 99 % final payment – in that case, we only accept a single payment method!

You can apply your coupon code on the checkout page prior placing your order.

We will shoot a video of the whole process of painting, from the beginning to an end. We will edit it into a 2-minute time-lapse and send it to you via e-mail. That way, you can observe how the artist creates your very own portrait.

You don’t have to worry about that! We try to make this process as simple as possible, but some photos are too “heavy” or the formats of images are not supported by our website!

Don’t let it stop you – continue placing your order and sent a photo as an attachment to the following address [email protected]. Our team will attach the photo to your order!

Our artists need at least 3×3 inches of canvas/paper to paint faces. That is why, adding multiple subject to smaller canvases limits the artist’s capabilities to provide the highest-quality, detail-oriented artwork.

Therefore, we had to limit the number of subjects for some sizes. We hope you understand that providing you with quality products remains the top priority for us!

For painting faces, our artists need at least 3×3 inches on the canvas/paper to provide you with the highest-quality, detail-oriented product! A canvas/paper smaller than 8×10 inches will limit artists’ capabilities to display clear facial details or background elements.

Surely! You have the opportunity to let us know about each and every change you wish to have made to your picture and we will make that happen!

That includes the backgrounds for your paintings, of course! And we offer this for NO EXTRA COST

There is no straight and correct answer to that question! It usually depends upon personal, individual taste. However, we do suggest you browse our oil, charcoal, pastel, watercolor, pencil and acrylic galleries so that you can decide for yourself!

But, if you are still struggling with the decision, you can always go for the most-chosen and safe variant – oil!

To log in, please follow this link.

It is not possible to directly communicate with artists, however, they will receive all of your input, feedback, comments and modification requests! Our customer service team and studio managers will make sure of that!

Not really. Because of the fact that care about the privacy of the customers, we only display artwork in our gallery if and after we get approval from our customers!

Sure thing! You have the final say in the process! As soon as the painting is done by one of our finest artists, you will be able to preview it. You will be asked to approve it before shipping your order out.

Absolutely! All the information you provide in our secure server is highly protected and is used solely to process your order! We understand the importance of privacy and will never sell or share your private information with any 3rd party.

Yes, it is. All the information gathered through our secure server is used solely to process your order. We will never disclose, sell, rent or share your private information with any third parties. We can proudly say that your privacy matters to us!

We can guarantee that the final results will meet your visions and specifications! We only ship paintings after receiving final approval from the customer. Therefore, there is very little chance that a customer will be dissatisfied since they have already seen and approved the painting before it is shipped. If a customer is still not satisfied with the painting after their approval, please contact us within 15 days of delivery, and we will initiate the refund process.